Shipping policy

Last updated: October 28, 2026

Every Pillowash order ships free in the United States. Here's exactly what happens after you place your order.

Processing

We process orders within 1–2 business days (Monday–Friday, excluding US holidays). You'll get a confirmation email with your order number as soon as your order is placed, and a second email with your tracking link the moment it ships.

Standard shipping (United States)

• Cost: Free on every order. No minimums, no codes.
• Delivery: Standard delivery takes 10–15 days from the day your order ships.
• Taxes: Already included in the price you see. The price at checkout is the price you pay.

Where we ship

We currently ship within the United States only. We can't deliver to the following territories and addresses yet: American Samoa, Guam, the Federated States of Micronesia, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, the U.S. Virgin Islands, and APO/FPO military addresses.

We don't ship internationally yet — we're working on it.

If your order is delayed

If anything pushes your delivery past the window above, we'll email you right away with a new delivery date. You can accept the new date or cancel for a full refund — your choice, no questions asked.

Changing or canceling an order

Orders move into fulfillment quickly, so we usually can't change or cancel them once placed. If you need to, email support@pillowash.com as soon as possible — if your order hasn't shipped yet, we'll do everything we can to help.

Questions?

Email us at support@pillowash.com or call customer support at +1 (213) 728-7530 (Mon–Fri, 9 AM – 6 PM EST). A real person reads every message and replies within 1 business day.