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Returns & refunds
A 30-night washable trial — send it back complete, clean, and dry within 30 nights for a full refund.Returns & refunds
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Got a question about your Pillowash pillow, washing, shipping, or a return? Send us a note and a real person will get back to you as soon as possible.
- We reply within 1 business day
- Prefer email? support@pillowash.com
- Prefer phone? +1 (213) 728-7530
- Customer support: Mon–Fri, 9 AM – 6 PM EST
What customers say
Featured reviews
I needed to change my address after ordering and they updated it right away, no hassle. Great company to deal with.
Support answered all my washing questions before I bought — patient and clear, never pushy. That's why I ordered.
I started a return and the team made it painless. Quick replies, clear steps, money back when they said. Wonderful customer service.